Every missed appointment is lost time for your team and delayed care for the patient. These five habits make a noticeable difference.
- Send a reminder three days before and again the day before
- Let patients confirm, cancel or reschedule by replying to a text
- Offer cancelled slots to a waitlist automatically
- Allow online booking so patients choose times that suit them
- Track no-shows by visit type and adjust reminder timing
Together, these turn the calendar from something the front desk chases into something that mostly manages itself.